Solar Warranty NavigatorStart My Claim →Solar Warranty FAQ
Everything you need to know about solar warranty claims, orphan systems, and what to do when your installer goes out of business.
My solar panels stopped working — what do I do first?
Start by checking your inverter. Look at the LED lights or display panel — a red or flashing light usually means a fault code. Next, check your monitoring app (Enphase, SolarEdge, SunPower) to see if it's a display issue or a real outage. If your inverter shows an error and your installer is unreachable, your next step is filing a manufacturer warranty claim directly.
My solar installer went out of business — am I stuck?
No. Your manufacturer warranty is a direct contract between you and the manufacturer — it survives installer bankruptcies completely. You can file a warranty claim directly with your panel or inverter manufacturer without your installer. Solar Warranty Navigator generates the claim letter and action plan you need to do this in under 5 minutes.
Is my solar warranty still valid if my installer went bankrupt?
Yes. Manufacturer warranties are not affected by installer bankruptcies. Your 25-year panel warranty and 10-year inverter warranty remain fully intact. The manufacturer — not the installer — is responsible for honoring these warranties. You just need to contact them directly, which is exactly what Solar Warranty Navigator helps you do.
What is a solar orphan system?
A solar orphan system is a solar installation with no active installer to service it — typically because the original installer went bankrupt or out of business. Orphaned solar systems are a growing problem in the US, with hundreds of thousands of homeowners affected by installer bankruptcies like SunPower, Titan Solar, and Pink Energy. Manufacturer warranties still apply to orphan systems.
Who can service my solar panels if my installer closed?
You have three options: (1) Contact your panel or inverter manufacturer directly — they maintain lists of certified service providers in your area. (2) Find an independent solar service company (search 'solar O&M service' or 'solar repair near me'). (3) File a warranty claim directly with the manufacturer, who will dispatch a certified technician. Solar Warranty Navigator helps you with option 3.
How do I reset my solar inverter myself?
Most inverters can be reset by turning off the AC disconnect switch, waiting 30 seconds, then turning it back on. For Enphase systems, use the Enlighten app or press the reset button on your IQ Gateway. For SolarEdge, use the inverter's on/off switch. Wait 2 minutes before turning back on. If a reset doesn't restore power, you likely have a hardware fault covered under warranty.
My SolarEdge / Enphase / SunPower monitoring app stopped working — what do I do?
If your monitoring app lost access after your installer closed, you can transfer monitoring to your own account. For Enphase: contact Enphase directly at enphase.com to transfer system ownership. For SolarEdge: email monitoring@solaredge.com with your system serial number. For SunPower: SunPower filed for bankruptcy in 2024 — your system was transferred to Maxeon or Complete Solar. Contact them directly to restore monitoring access.
Can I file a warranty claim directly with the manufacturer without my installer?
Yes. All major solar manufacturers — Enphase, SolarEdge, Canadian Solar, Q CELLS, REC Group, LG Solar, and others — accept direct warranty claims from homeowners. You'll need your system details, proof of purchase, and a description of the issue. Solar Warranty Navigator generates a complete, manufacturer-specific claim letter and documentation checklist for $17, saving you hours of research.
What does the $17 Solar Warranty Navigator claim package include?
The $17 package includes: a drafted warranty claim letter addressed to your specific manufacturer, a complete documentation checklist tailored to your system, direct manufacturer portal links and contact information, escalation templates if your initial claim is denied, and a PDF export of your full claim package. You also receive a free warranty analysis and action plan before you pay anything.
What happens if my warranty claim is denied?
Don't give up — first denials are common. Your claim package includes escalation templates specifically for this situation. You can escalate to the manufacturer's warranty supervisor, file a complaint with your state attorney general's consumer protection office, or dispute through the Better Business Bureau. In some states, you may also have additional protections under solar consumer protection laws.
How long does a solar warranty claim take?
Most solar manufacturer warranty claims take 2 to 8 weeks from submission to resolution. Manufacturer initial response is typically 5 to 10 business days. Inspection scheduling takes 1 to 3 weeks depending on your location. Part shipment or technician dispatch takes another 1 to 2 weeks. Having a complete, professional claim letter significantly speeds up the process.
What happened to SunPower — and what do SunPower customers do now?
SunPower filed for bankruptcy in August 2024. Your SunPower panel warranties were transferred to Maxeon Solar Technologies, which continues to honor them. Your installer warranty and monitoring may have transferred to Complete Solar or another regional servicer. Visit Maxeon's website directly to file a panel warranty claim. For inverter issues, contact Enphase if your system uses Enphase microinverters.
Ready to file your warranty claim?
Get a complete claim letter, documentation checklist, manufacturer contact info, and escalation templates — specific to your system.
Start My Warranty Claim →Free analysis · Takes 5 minutes · Your warranty is still valid